Accessibility
Our commitment to an inclusive experience
Our Accessibility Commitment
At TUMI, we are committed to ensuring that our website is accessible to all customers, including those with disabilities. We strive to provide an inclusive online experience that allows everyone to shop with ease and confidence.
We continuously work to improve the accessibility of our website in compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Accessibility Features
Navigation
- Consistent navigation structure throughout the site
- Skip navigation links to jump to main content
- Clear and descriptive page titles
- Breadcrumb navigation for easy orientation
Visual Design
- High contrast between text and background colors
- Resizable text without loss of functionality
- Alternative text for all informative images
- Clear focus indicators for keyboard navigation
Interaction
- All functionality available via keyboard
- Clear and consistent form labels
- Error messages that clearly explain issues
- Sufficient time to complete actions
Content
- Clear and simple language
- Properly structured headings
- Descriptive link text
- Captions and transcripts for video content
Supported Technologies
Our website is designed to work with:
- Modern web browsers (Chrome, Firefox, Safari, Edge)
- Screen readers (JAWS, NVDA, VoiceOver)
- Voice recognition software
- Keyboard-only navigation
- Browser zoom up to 200%
Tips for Better Accessibility
Customize Your Experience
- • Use browser zoom (Ctrl/Cmd + or -) to adjust text size
- • Enable high contrast mode in your operating system
- • Use browser extensions for additional accessibility features
Keyboard Navigation
- • Tab key to move forward through links and forms
- • Shift + Tab to move backward
- • Enter or Space to activate buttons and links
- • Escape to close pop-ups and modals
Third-Party Content
While we strive to ensure all content on our website is accessible, we may occasionally link to third-party websites or embed content that is not fully under our control. We encourage these partners to provide accessible content but cannot guarantee their compliance.
Continuous Improvement
We are committed to maintaining and improving the accessibility of our website. Our efforts include:
- Regular accessibility audits and testing
- Training for our development and content teams
- User feedback incorporation
- Staying current with accessibility standards and best practices
We Welcome Your Feedback
If you encounter any accessibility barriers or have suggestions for improvement, please let us know. Your feedback helps us create a better experience for all customers.
When contacting us, please provide specific details about the issue and any assistive technology you were using.
Alternative Shopping Options
If you prefer, you can also shop with TUMI through these accessible alternatives:
- Call our customer service team at 1-800-781-8864 to place an order by phone
- Visit one of our retail stores for in-person assistance
- Request a catalog in alternative formats