FREE SHIPPING ON ALL ORDERS

Shipping & Returns

Free shipping on orders over $150

Shipping Information

Standard Shipping

  • • Free on orders over $150
  • • $10 flat rate for orders under $150
  • • Delivery within 5-7 business days
  • • Available to all 50 states

Express Shipping

  • • $25 flat rate
  • • Delivery within 2-3 business days
  • • Order by 12 PM EST for same-day processing

Next Day Shipping

  • • $35 flat rate
  • • Order by 12 PM EST for next business day delivery
  • • Not available for PO Boxes

International Shipping

We ship to over 100 countries worldwide. International shipping rates and delivery times vary by destination. All international orders may be subject to import duties and taxes, which are the responsibility of the recipient.

Returns & Exchanges

Return Policy

  • • 30-day return window from date of delivery
  • • Items must be unused and in original condition
  • • Original tags and packaging must be included
  • • Personalized items are final sale

How to Return

  1. Log into your account and locate your order
  2. Select the items you wish to return
  3. Print the prepaid return label
  4. Pack items securely in original packaging
  5. Drop off at any authorized shipping location

Refunds

Refunds are processed within 5-7 business days of receiving your return. You will receive an email confirmation once your refund has been issued. Please allow 3-5 additional business days for the refund to appear on your statement.

Exchanges

For fastest service, we recommend returning your original item and placing a new order for the desired item. This ensures you receive your new item as quickly as possible.

Need Help?

Our customer service team is here to assist you with any shipping or return questions.

Phone: 1-800-781-8864

Email: customerservice@tumi.com

Hours: Monday - Friday: 9AM - 6PM EST