Product Care
Keep your TUMI products looking their best
General Care Guidelines
TUMI products are designed to withstand the rigors of travel and daily use. With proper care, your TUMI will maintain its appearance and functionality for years to come.
- Store in a cool, dry place when not in use
- Avoid exposure to extreme temperatures
- Keep away from sharp objects that could cause damage
- Empty all pockets and compartments before storage
- Use protective covers during long-term storage
Care by Material
Ballistic Nylon
- Wipe clean with a damp cloth
- Use mild soap solution for stubborn stains
- Allow to air dry completely
- Avoid harsh chemicals or abrasive cleaners
Leather
- Clean with a soft, dry cloth
- Apply leather conditioner periodically
- Avoid water and moisture exposure
- Store in breathable dust bag
- Professional cleaning recommended for deep stains
Polycarbonate Hard Cases
- Clean with mild soap and water
- Use soft cloth to avoid scratching
- Polish with microfiber cloth for shine
- Avoid dropping or impact damage
Canvas & Fabric
- Spot clean with fabric cleaner
- Use soft-bristled brush for dirt removal
- Test cleaning products on hidden area first
- Allow to dry naturally
Component Care
Wheels
- Remove debris from wheel wells regularly
- Wipe wheels clean after each trip
- Check for smooth rotation periodically
- Lubricate if necessary with silicone spray
Zippers
- Keep zipper tracks clean and free of debris
- Use zipper lubricant if sticking occurs
- Avoid overpacking to reduce zipper stress
- Close zippers completely when storing
Handles & Telescoping Systems
- Wipe down handles regularly
- Ensure telescoping handle moves smoothly
- Avoid forcing if resistance is felt
- Store with handle fully retracted
Warranty & Repair Services
TUMI offers comprehensive warranty coverage and repair services to keep your products in perfect condition.
- Limited warranty covers manufacturing defects
- TUMI Tracer® registration provides additional benefits
- Repair services available for damage not covered by warranty
- Original parts used for all repairs
- Contact customer service for repair assessment
Pro Care Tips
- Travel Tip: Use luggage covers or protective wrapping during air travel to prevent scratches and scuffs
- Storage Tip: Stuff bags with tissue paper to maintain shape during long-term storage
- Cleaning Tip: Address stains and spills immediately for best results
- Maintenance Tip: Perform regular inspections to catch issues early